Contact & FAQs

In the case of our socks, the bamboo fibre is 100% viscose derived from bamboo, but the socks themselves contain a small percentage of elastane and nylon. Bamboo fibre boasts advantages of breathability and coolness. They are sweat-wicking, keeping your feet nice and fresh, and they are also thermo-regulating so keep your feet warm in winter and cool in summer.  

We have been wearing our bamboo socks for over 3 years now, and find that they last really well. They retain their softness after many washes and take a longer time to wear through compared to other socks.

We can ship all around the world, Although, we only have a UK warehouse at the moment so world wide orders can take a tad longer.

• UK Delivery: This refers to the time it takes for items to be shipped to the customer. Delivery will take up to 3 working days within the UK. Royal Mail Second Class deliveries take 2-3 business days to arrive. Royal Mail First Class deliveries arrive in 1-2 business days. Fedex deliveries arrive the next working day.
• International Delivery: Shipping times differ widely between countries. An estimate provided by regions: 
• Australasia: 12-16 days
• Europe: 8-10 days
• North America: 5-8 business days with standard tracked delivery, 2-4 business days with Fedex.

Please be patient with shipping times, and enjoy your products when they arrive!

For Royal Mail Second Class:

£2.95 for orders under £30

Free for orders over £30 

For Royal Mail First Class:

£4.95 for orders under £75

Free for order over £75

For Next Day Fedex:

£12.95 for orders under £150

Free for orders over £150 

For Tracked Shipping: 

£20 for orders under £80

Free for orders over £80

For Tracked International Shipping:

£15 for orders under £100

Free for orders over £100

You can select your preferred payment method at checkout. We accept secure payments via pretty much any way you can think of: 

All major Credit cards - Visa, Mastercard, Maestro, American Express, Diners, Discover

The ‘pays’ - Apple, Amazon, Google, Shopify pay 

Paypal 

Please note: Your order is shipped when full payment is made.

Your 100% satisfaction is important for us. We offer a 28-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or exchange.
•  We offer free UK returns if you are not completely satisfied with your purchase.
• Timing: we have a 28-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email hello@barekind.co.uk with the subject 'Returns' and include your order number, name and the reason for the return. 
• Please provide evidence of the damaged item if you want a replacement delivered. 
• We will provide you with instructions on where to send returned goods. We strongly recommended getting proof of postage when returning goods to avoid "lost packages" situations.
• When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.

The socks are made in a collection of carefully chosen factories across Turkey, China and India. These factories have all be checked by us for audits and certifications such as SEDEX and BSCI which confirm working conditions are both legal and safe.

The dyed fibres have a Standard 100 OEKO-TEX certificate with appendix 6 (this means the fabric has been certified free from harmful substances to human ecology and safe for children and babies).

The bamboo itself is sourced from a factory in China where it is certified FSC sustainably grown. This factory is Level 3 out of 3 on the STeP OEKO-TEX certificate displaying ‘Ideal implementation in the sense of Best Practice examples’ and they also hold the OEKO-TEX 100 standard for non-toxic dyes in the finished product.

Choosing our suppliers is a very important part of our process as an ethical business, we ensure we know who we are working with and the standards they are held to account for. Every supplier goes through our own internal sourcing process to gather the relevant documentation to back up their claims.