Help Centre

You should received an email when your order is dispatched, this can take up to 3 working days after this date for your order to arrive. 

During busy periods, particularly at Christmas and when areas are in lockdown, please be patient as the Royal Mail service is under a lot of pressure. 

If you didn't receive your dispatched order email, or are worried about the time it is taking for your parcel to arrive then please just drop me an email - lucyjeffrey@barekind.co.uk.

There could be a number of reasons:

• If it is a buy one get one free offer, please ensure you have placed the 'free' product in your basket, this will be discounted at checkout.
• You can only use one discount code per order.
• Some discount codes can only be used once per customer. 
• If you forgot to add your free product to your basket, please email lucyjeffrey@barekind.co.uk ASAP so we can add it into your parcel.

Here is a list of the charities supported by each sock design:

Turtles - The Turtle Foundation 

Orangutans - Orangutan Foundation 

Bumblebees - The Bumblebee Conservation Trust

Amur Leopards - TIGRIS

Penguins - SANCCOB (South African Society for Protection of Coastal Birds)

Want to recommend a charity? Let me know!

Shipping destinations:

• We ship both to the UK and worldwide.

Shipping times:

• UK orders take 2-3 business days to be delivered to you and we ship within 1 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders shipping to the UK will have free delivery.
• Orders outside of the UK will have a delivery charge depending on location, this will be calculated at checkout.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• You can also pay using secure checkout with Amazon and Apple Pay.
• You can also pay using Klarna, a 0% interest and 0 fee service that gives you 30 days to pay off the full balance of the order, just select Klarna at checkout.

Your order will only be shipped when a fully payment is made.

Your 100% satisfaction is important for us. We offer a 28-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or exchange.
• Timing: we have a 28-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email lucyjeffrey@barekind.co.uk with the subject 'Returns' and include your order number, name and the reason for the return. Please provide evidence of the damaged item if you want a replacement delivered. 
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

The socks are made in Istanbul by Varol Socks. This is a third generation family business, audited by SEDEX and BSCI.

The workers at this factory are all local and full time employees on a legal wage. No workers are under the age of 18, and they work a 45 hour week with no excessive overtime. There is no harassment, discrimination, abuse or forced labour. 

The raw materials for these socks are supplied to the factory by a company called Akampuk un Turkey, and they have a Standard 100 OEKO-TEX certificate with appendix 6 (this means the fabric has been certified free from harmful substances to human ecology and safe for children and babies). 

Bamboo fibre is naturally antibacterial. They can be spun purely or blended together with cotton, hemp, thin silk, wool, Tencel, Modal, polyester, spandex etc.

In the case of my socks, the fibre is 100% bamboo, but the socks themselves contain a small percentage of elastane and nylon.

The downstream products of bamboo fibre can be applied to bedding, towels, non-woven cloth, medicinal materials (bandages, masks, surgical clothes) underwear, socks, clothes... the list goes on!

Bamboo fibre has natural functions of anti-bacteria and deodorisation. The bamboo fibre was 100% made from bamboo through the high-tech process.

In addition, bamboo fibre is biodegradable textile material. As a natural cellulose fibre, it can be completely biodegraded in soil by microorganism and sunshine (due to the small percentage of other materials, my socks are not biodegradable so please don't plant them in your garden). The decomposition process doesn’t cause any pollution to the environment.

Bamboo fibre boasts advantages of breathability and coolness. According to authoritative testing figures, apparels made from bamboo fibres are 1-2 degrees cooler than normal apparels in hot summer.